Support & FAQ’s
Customer support and FAQ’s are very important to us. Please let us know how we can help. Design assistance, selecting “The Right Stuff” or creating just about anything you can imagine we here to help. We create beautiful display drawings and technical documents to make easier for you and your team to make important buying decisions. Whether it’s a truss kit or display, finish line or hanging trussing installation we’re here to help.
We’ll work hard to earn your business and your trust. We always try to provide the best customer support. Let us help.
We always work with our customers to understand the project and try to get “The Right Stuff”. Un like many other companies that just try to sell you items they have laying around on the shelf or list in a supplier catalog that may not suit your needs. It’s important to us that we serve your needs well and exceed expectation. “The Right Stuff” is our moto and this means understanding your needs and assisting you to select the correct truss size, shape and foot print at the same time providing flexibility in your inventory to create as many alternate designs as possible in the future. We will do our best to see that any question you have is answered and any information you need is provided.
We always try to provided professional renderings to scale of our products and parts. Do not settle for anything less. If a vendor can not produce a clear understanding and quality information on the products they are suggesting you purchase than there’s good chance you should not be spending your hard earned money with that vendor.
With over 30 years in business we have learned that customer support and quality, domestically manufactured products is the key to a long term relationship with customers. We understand that every customer is different with different needs and questions. We’ll work hard to provide the best value and service we can and ensure a pleasant process to your next project. Let us know how we can help best serve your needs. Let us know how we can create the perfect piece for you and don’t settle for “cookie cutter” solutions of they don’t suit your needs. We’ll get it right for you and see you are taken care of quickly and responsibly.
We’re here to help just let us know how.
Contact Us today.
How do I place an order?
Placing an order for an aluminum truss Display or Exhibit is easy !
Select from one of our many exhibit or display layouts in 2,3 or 4 chord truss. Email, phone or fax your choice in to the order desk. Please be sure to include your complete Contact, Billing and shipping information. We can drop ship directly to your trade show and ship daily across the USA and Canada. When your request is received we will process your order, calculate your shipping charges and send you back a pro forma invoice for your review and approval.
Payment instructions with several options including all major credit cards will be included with your invoice along with any drawings or other information that may apply to your purchase or request. We normally respond in under 60 mins. to a request for purchase or information on items. We're here to help from 9:00am - 5:00pm EST. You'll always be greeted by one of our courteous and knowledgeable staff. We'll work hard to earn your business and ensure you get "The Right Stuff".
How can I get more information or help with an item or product?
Getting an answer to questions or more information on a product is as simple as sending us an email or giving us a call.
Contact us by email: lds@lightdesignsystems.com or click on the Contact Us button at the top of any page of this website.
Contact us Toll Free: 855-323-4866 or send us a fax : 905-839-0476.
We normally respond to an email message in under 60 mins. and normally with in 15 mins. We're here to help on the phone from 9:00am - 5:00pm EST. You'll always be greeted by one of our courteous and knowledgeable staff. We'll work hard to earn your business and ensure you get "The Right Stuff". Contact us Today.
Do you have any videos to help better understand products and services?
We have the largest collection of videos for our parts and products in the world posted on You Tube.com. Please visit our You Tube channel by clicking the You Tube icon on the side of your screen or paste this link into your browser address bar https://www.youtube.com/displaytruss
Browse through the hundreds of informative clips and you'll find beautiful renderings and visuals complete with technical specifications the answers to many questions on our exciting displays and truss parts and components.
